QNAP TS-269L Review

Overall: 93% | Hardware: 9 | Software: 5 | Value: 7

Unboxing
The box looks very promising at first with all the logos on it. Open the top and you can see QR codes for different places you can find them and where you can get support. This looks very professional, but there is something missing – a QR code for their forum. I wonder why that is? I have a feeling we will soon find out.
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On unboxing we can see there is a standard “Power Supply” unit, along with a UK plug, 2 ethernet(RJ45) cables, screws and a manual.

Setting up

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This was really easy to set up. You simply place the HDD(s) on the hot swappable trays, screw them in and slide it into the unit.

Booting Up and first impression
I logged into the web GUI and it looked nice and clean and I went through to the control panel to see a fair amount of options but it was very messy and lacking some basic functions I would have expected.
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You cannot change the homescreen in any way at all which makes this feel a little cold compared to the other options out there, but that’s not too important.

Hardware
This has 3 USB2 ports and 2 USB 3 ports, 1 esata and a HDMI output. Plenty of options available here. You can have plenty of devices connected and also use the HDMI on a TV or monitor to show an app called HD Station which shows some apps like youtube and chrome for example on the big screen.
This has a nice dual core intel atom and 1gb RAM inside which is perfect for almost every task you can think of. Some people upgrade to 3gb RAM and run Virtualbox.

Software
The TS-269L can easily carry out all tasks you give to it and still have enough power to do more. This thing is a beast. I have had some issues with the software though so I cannot say it is 100% reliable just yet. Multimedia station is a huge mess and a pain in the ass for getting some stuff done. QTS looks nice from the icons but when you get deeper than that you notice some things that are missing or annoying “features” that shouldnt be there.

The pain of using QTS is you cannot switch to Desktop mode on a tablet; unless you change the URL but not only will most people not know how to do that but it is also hassle.

Mobile Apps
Sadly, this is one of the worst areas for QNAP. The mobile apps havent had any thought at all put into them and hugely lack in function. If you use your tablet or phone often to get media then this is a no go.
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There are separate apps called QManager, QMobile and QFile. Qmanager is good for checking your NAS, QFile is okay but crashes and QMobile is just dreadful.

Customer Service
The community as a whole is good and come together to help people and the (lack of)moderators do work well but there are no anti-spam tools in place making the forum look messy and unprofessional.
Community
I have contacted a few people from QNAP and asked them if they plan on fixing some stuff and commented on the Mobile Apps and they have not responded.

Bottom Line
The good: The QNAP 269L offers great hardware and really good data performance with good apps(QPKG’s) and has amazing build quality.
The Bad: The software is lacking, especially in the Tablet/Mobile area. QNAP does not listen to it’s customers and lack professionalism.
Overall: The hardware itself is amazing and the apps available work good too, it all depends on if it will be just used with computers or if it will be used on multiple devices.

You may also want to read my review on Synology’s DS212J.

| Buy from: here | All our reviews are fair | Contact Judge Shaun! |

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